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Eric Zeman / Android Authority
2023 was an important year for the smartphone industry in many ways. 5G became available to more than just flagship devices, we got foldables with improved durability, and mid-range phones took a major step up in features.
It wasn’t all great though. For every welcome industry move in 2023, there was a trend we wouldn’t like to see continued in 2023. Here’s our full list.
Pointless 2MP cameras
Ryan-Thomas Shaw / Android Authority
One of the most annoying camera trends in the last two years has been the use of low-quality 2MP sensors. It’s a transparent attempt to bump up camera numbers. We’ve seen everyone from Xiaomi and realme to Samsung and OPPO adopt this strategy, often using two 2MP cameras so they can brag about offering quad rear cameras.
See also: 2023 smartphone mega shootout — the best camera phones tested
We’d definitely like to see more brands decide on a quality over quantity approach for cameras in 2023. In other words, we’d like brands to improve their main, ultra-wide, or even macro cameras instead of simply adding more lenses. On the latter, if brands still insist on offering a macro lens, then hopefully we see higher resolution sensors with autofocus instead of token 2MP cameras.
Slow wired charging from lagging brands
Robert Triggs / Android Authority
It’s hard to believe that you can actually buy phones with 65W or even 100W+ charging speeds in 2023, such as the Xiaomi Mi 10 Ultra and OnePlus 8T. What’s even harder to believe is that there are still flagship phones out there that don’t offer fast charging.
Poor update commitments
Eric Zeman / Android Authority
Google already commits to offering three years of system updates to its Pixel phones. Samsung also joined the club this year by offering a three-year commitment to Android version updates for some devices. That was one of the few bright spots in this regard in 2023.
The year saw OnePlus confirm just one update for its Nord N10 and N100 phones, while Motorola thought it could get away with pledging one version update for its $1,000 Edge Plus phone. Moto eventually changed tack and switched back to two version updates, but why did we need to go through this in the first place?
Between consumers holding on to their phones for a longer period of time and the economic uncertainty surrounding COVID-19, it only makes sense for more brands to stay committed to software updates.
Major price hikes for flagships
Ryan-Thomas Shaw / Android Authority
Xiaomi, realme, and OnePlus all offered 2023 flagships at a higher price than predecessors. Part of this is apparently due to higher flagship silicon prices this year. However, outside of some welcome surprises, it’s still rather disappointing to see a dearth of affordable flagship phones in 2023.
Read: The best 2023 flagship phones still worth buying in 2023
We’ve also seen mmWave versions of phones coming in at ~$100 more expensive than the standard 5G versions. Some examples of this include the Verizon versions of the OnePlus 8 and Pixel 4a 5G. Hopefully, we’ll see more sensibly priced flagship phones in 2023, but we’re not holding our breath for mmWave phones to come down in price.
You're reading 7 Smartphone Trends That Really Should Stop In 2023
Apple devices have always been known for their security features, which include the Find My network that has received major updates in recent years. However, a report from The Wall Street Journal on Friday revealed that these features are not enough to prevent thieves from accessing users’ data. With iOS 17, Apple should invest even more in anti-theft security features for iPhone and iPad.Smartphones are more valuable than ever to thieves
Smartphone theft is not something new. However, the reasons behind these thefts have changed considerably in recent years. In the past, people stole phones to resell them on the underground market. Even when Apple and other companies introduced things like iCloud Lock, this didn’t stop thieves from stealing phones. After all, they could easily remove and sell parts of the device, like the display.
For example, a lot of banks today let customers do all kinds of transactions directly from their app without even having to go to an ATM or bank branch. This is super convenient, and it’s hard to imagine a life without these benefits. However, this has also made thieves even more interested in stealing smartphones.So what? Smartphones have passwords and biometric authentication
In one of the examples given by WSJ’s Joanna Stern, a group of thieves chooses a distracted victim to steal their phone. But before they do, one of the thieves discreetly records videos of the victim typing their password to unlock the phone. In some countries like Brazil, armed thieves even ask the victim for the iPhone’s password before stealing it.
And unfortunately, Apple has loosened up its security system to let users do a lot of things using just the iPhone and iPad password. For instance, you can go into the Settings app and reset your Apple ID password using just your device’s PIN code. This can help someone who legitimately forgot the password to their Apple ID, but it also helps thieves quickly change the account password on a stolen phone.
And even if you have Touch ID or Face ID enabled, you can easily skip such security authentication methods if you know the iPhone passcode. That’s because iOS asks for your passcode when it fails to read your biometrics as a fallback method. This means that anyone with your password can access your messaging apps, private notes, banking apps, and even Apple Pay.What can be done about it?
There’s no easy solution for this. As I mentioned before, there’s not much you can do when someone records a video of your password from a distance or even aggressively forces you to give them the password.
However, Apple can do (and should do) a few things to make the thieves’ lives more difficult and to give the victims more time to find a way to lock their stolen phone and bank accounts. Samsung, for example, lets users create a protected folder with specific apps that can only be accessed under certain circumstances, such as when the phone is connected to the user’s Wi-Fi network.
Also on Samsung phones, users can disguise bank apps with different names and icons. This doesn’t prevent others from accessing them, but it makes the process more complicated. It can be enough time for you to call your bank and ask them to lock your account.
But the first thing Apple should do is remove the option to reset the Apple ID password using just the iPhone and iPad passcode. This is extremely alarming for a company that claims to be concerned about privacy and security. Most people use weak passwords for their devices, and Apple itself offers a 6-number PIN as the default option for iOS.
Nubank, a Brazilian digital bank, recently introduced a feature called “Street Mode.” When this mode is enabled, the app uses the user’s location and Wi-Fi network name to block some transactions. As a result, thieves are unable to transfer large amounts of money if the phone was stolen on the street. Even if they have the victim’s password.
Brazilian bank Nubank lets users restrict transactions based on location and Wi-Fi network
Apple could implement a native API in the system so that every app can have restricted functionality based on the location of the device. And more importantly, Apple should force users to set a password different from the iPhone passcode in order to change such settings.How you can protect your iPhone for now
Avoid typing your password in public; use Face ID or Touch ID instead.
Cover your iPhone screen if you need to enter your passcode in public.
Opt for a stronger password.
Don’t store bank passwords in password managers or in your notes.
Enable Privacy Restrictions under Screen Time and use a different PIN code.
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The Smart City investment is slated to peak at $158 Billion by 2023. The fastest growth altogether is predicted within the Americas, with the foremost spending seen on the general public transport sector, alongside fixed visual surveillance. It is predicted that by 2023, 50% of cities use platforms that shall rely on their own crowdsourced participation when it comes to city budgeting and decision making. The global smart city spending is set to reach an amount of $34.5 billion by 2023. The utility sector is slated to increase beyond the 2023 figure of 436.5. The smarty energy’s share of the worldwide smart city market is at 15.8%. Smart cities won’t be complete without smart homes therefore the forecast for the smart home market around the world in 2023 amounts to $40.9 billion. The estimated home technologies sale in 2023 was $4.6 and this is expected to grow by at least ten percent this 2023. the revenue of the global home security market for this year is expected to be $2.58 billion.IoT Smart City Trends That Will Change Future
The trends you are looking out for in a smart city is shared below:Transportation Congestion Sensors
Smart transportation systems use IoT sensors to detect congestion and bottlenecks in traffic patterns. They likewise depend on cameras to implement speed and traffic infractions. In doing as such, these apparatuses gather constant data that can be utilized by city DoTs to make portability networks more secure and more good. Transportation systems have become a fundamental base for the growth of the world by making apps on Smart transportation systems.Bridge Inspection Systems
Sensors screen the structural soundness of bridges and inform city engineers of any issues. Drones are used to inspect hard to reach areas that have any issue in the bridges from the Smart Bridge System app, the engineer gets the location quickly to resolve the issue. The system is fully compliant with non-destructive testing standards and uses sensors attached to a structure, sort of a bridge to supply continuous monitoring of the structure’s health. The sensors aren’t a replacement for traditional inspections but act as an early warning system so that local authorities or asset owners can anticipate and schedule on-site inspections and maintenance work.Waste Management Sensors
The best way to clean the city using IoT Smart technology. IoT sensors detect the amount of garbage around the city so that sanitation workers can clean the garbage in their routes. IoT fills level sensors, robotizes and enhances squander the executives frameworks all together that associations can conserve and go greener. In short, IoT sensors provide a far better option for cities looking to take care of sustainable, connected growth.Lighting Sensors Fire Detection
Sensors screen conditions in recreational areas and lush territories that may be inclined to fire. Sensors can likewise distinguish fires in structures and the sensor pops an alert to the nearby emergency services. Remote monitoring and diagnostic capabilities of an IoT system help firefighters know where to position personnel and trucks beforehand, consistent with chúng tôi framework sends cautions to fire staff and the areas of a smoke alarm going off, a warmth locator imparting signs, or a water stream switch being enacted.Parking Sensor Apps
You also know about parking apps that help to coordinate with smart parking meters to inform drivers of where there is parking availability. Smart parking development implies an IoT-based system that sends data about free and occupied parking places via the online or mobile applications. The IoT device, including sensors and microcontrollers, is found in each parking place. The user receives a live update about the supply of all parking places and chooses the simplest one. Similarly, the app also gives information on previous parking receipts and sessions.Water and Wastewater Monitoring
These are the trends that you are trying to find within theAuthor Bio: Kulmohan Singh
Director of Sales & Marketing at X-Byte Enterprise Solutions. I have been a decade old technology evangelist, driven by a passion to innovate and create platforms and solutions that would make the tech sphere bigger and better for mankind. Supporting tech ventures since 2008, I believe learning and failing and learning should never stop. Using technology differently rather than using different technologies has been the soul of managing one of the leading technology ventures in mobile and cloud domain. X-Byte Enterprise Solutions; a company whose foundation lies on expert intuition and accurate utilization of skills, helps its clients with their tech needs, while effectively eliminating risks. We take care of the nuts and bolts, every detail, so that the clients don’t have to. I enjoy cooking and eating what others cook. 🙂 I love networking and solving problems or adding value for anyone and everyone that I can. You can reach me at phone number or email address. Social links:
We’ve all heard the buzzwords and sales phrases, usually applied to things that have a notable cost — the kind of cost that squashes impulse and calls for further consideration. After a new, shiny device gets your attention, spending the extra money might give you hesitation. If it’s a device for business, you want to know the potential and anticipated return on investment (ROI), even more so if you’re buying multiple devices for your team.
When business customers hear that Galaxy Z Fold3 — Samsung’s most robust foldable smartphone yet — can pay for itself rather quickly, they look at the price tag and laugh. But when they realize how much they’re currently spending on workplace technology and how much less they could be spending with Galaxy Z Fold3, that’s when they realize it’s not a sales pitch. Galaxy Z Fold3 really is an investment, one with a clear path to payoff that Samsung quantifies with a quick and helpful cost calculator tool.
It’s also a device that helps you and your team stay connected and productive while working in a hybrid environment.A bold way of thinking, a new way of working
The workplace is changing rapidly in 2023, and you’re either fighting the change or leading it. You and your employees need an all-in-one device that can keep up with the new demands of the remote and hybrid movement. Galaxy Z Fold3 gives you a smartphone that you can convert into a tablet, so you don’t have to carry around a second, larger device. When working from home or in the office, with Samsung DeX compatibility, the foldable can power a full desktop experience. Galaxy Z Fold3 stands alone as a hands-free videoconferencing suite in Flex Mode, and with added productivity features like Multi-Active Windows, app pairings and S Pen support, you can get work done in entirely new and highly productive ways.The ultimate device consolidation
The laptop helped merge desktop productivity with mobile productivity, but it didn’t bridge the gap entirely. Most of us still carry both a laptop and smartphone every day, and many people still prefer a full desktop experience for work.
Business users once equated more devices with greater productivity, before realizing that carrying multiple devices was clunky and counterproductive with multiple dongles, chargers, and time lost while switching between devices all costing time and productivity. Galaxy Z Fold3 changes that by consolidating a full work suite onto one device that does it all — and fits in your pocket. Samsung DeX is the key to this consolidation. It can replace your laptop and make mobility more seamless across the board.No trade-offs
Galaxy Z Fold3 is the flexible work device for anyone who wears many hats, from business owners and executives to salespeople and hybrid or fully remote workers. You no longer need to sacrifice productivity or choose between devices that offer only some of what you need.Accelerated adoption
This is likely one reason why so many companies are considering equipping their teams with foldables. We recently partnered with Oxford Economics to conduct a survey of business executives and found that 65 percent plan to invest in foldables within the next four years.
As we move further into a hybrid world of work where team members are working from more than one location day-to-day, equipping them with devices that allow them to stay connected and productive while on-the-go becomes more important than ever before.Unfolding the cost savings
Yes, Galaxy Z Fold3 costs more upfront, but serious cost savings soon follow. Samsung compared the cost of the three-in-one Galaxy Z Fold3 to the cost of the tech stack it can replace (a traditional laptop, phone and tablet), and the results are rewarding at scale. Buying five devices for a small team can save nearly $15,000 in technology costs over two years. And for 500 devices? More than $850,000 in savings over two years. How is this possible?
Hardware: The traditional workstation includes a computer, monitor, mouse and keyboard. Every employee also needs a mobile device. You might substitute a laptop for a desktop computer, but the laptop and mobile device will be redundant for many common work functions, like email and web browsing. Galaxy Z Fold3 can both replace the laptop and deliver a tablet, with one mobile device, while still creating a desktop experience with Samsung DeX.Go mobile-only with Samsung DeX
Your comprehensive guide to rolling out a mobile-only solution for your workers. Download Now
IT management: When it comes to workplace technology, the largest cost of all is always labor. Each device is another network access point that your IT team needs to manage, monitor, support and secure. But with Galaxy Z Fold3, you cut down your organization’s device count by a third — or even by a half — which can yield significant savings on IT labor. By our estimates, device management for Galaxy Z Fold3 costs roughly $365 per device per year, compared to roughly $615 for a laptop-and-mobile combination. Add a tablet to your tech stack and those management costs rise further.
Maintenance and repairs: Device consolidation means fewer devices to break, repair and maintain — or, worst of all, lose. Industry averages suggest replacement and repair costs amount to roughly 3 percent of the device acquisition cost. If you’re purchasing several high-end devices per employee, those costs add up quickly.
Software: It’s no secret that outdated technology hinders productivity. But new laptops and desktop computers come with their own added costs for software licenses. Galaxy Z Fold3 is preloaded with today’s most popular business productivity tools, like Microsoft Office. And with Samsung DeX, Galaxy Z Fold3 can connect to a full-size monitor and keyboard, creating a desktop setup at home, or in the office.Run the numbers
While leaders of larger businesses can’t always see their technology inefficiencies, those in smaller businesses often don’t even have the time to stop and analyze. Samsung has drawn upon industry benchmarks and financial modeling to create a Galaxy Z Fold3 cost savings calculator. It’s an easy-to-use tool that accounts for a diverse range of factors — including hardware, IT management, maintenance and software — to determine just how much your business can save by switching to a three-in-one foldable device. And that’s not even counting the intangible productivity gains.
It’s time to get started, and to get started saving.
Top 10 Trends of Blockchain in 2023 1. Blockchain as a service (Bass) by big tech companies
One of the promising blockchain trends in 2023 is BaaS, short for Blockchain As A Service. It is another blockchain trend that is as of now coordinated with various new businesses just as endeavors.
These computerized items might be shrewd agreements, decentralized applications (Dapps), or considerably different administrations that can work with no arrangement prerequisites of the total blockchain-based foundation.
A portion of the organizations building up a blockchain that give BaaS administration are Microsoft and Amazon, subsequently forming the fate of blockchain applications.2. Combined blockchain moves to the center stage
Blockchain systems can be named: Private, Public, Federated, or Hybrid. The term Federated Blockchain can be alluded to as outstanding amongst other blockchain’s most recent trends in the business.
It is simply an updated type of the essential blockchain model, which makes it progressively perfect for some, particular use cases. In this sort of blockchain, rather than one association, different specialists can control the pre-chosen hubs of blockchain.
Presently, this choice gathering of different hubs will approve the square with the goal that the exchanges can be handled further. In 2023, there will be an ascent in the utilization of combined blockchain as it gives private blockchain systems, a progressively adaptable standpoint.3. Stable coins will be more visible
Utilizing Bitcoin for instance of digital forms of money its exceptionally unstable in nature.
To maintain a strategic distance from that unpredictability stable coin went to the image unequivocally with a stable worth partner with each coin.
Starting at now, stable coins are in their underlying stage and it is anticipated that 2023 will be the year when blockchain will accomplish their unequaled high.
One main impetus for utilizing stable coin is the presentation of Facebook’s digital money “Libra” in 2023 even with all the difficulties confronting this new cryptographic money proposed by Facebook and the contracting circle of accomplices in libra.org.4. Long-range informal communication problems meet blockchain solution
There are around 2.77 Billion online life clients around the world in 2023.
The presentation of blockchain in online life will have the option to tackle the issues identified with infamous embarrassments, security infringement, information control, and substance significance.
Consequently, the blockchain mix in the internet based life area is another rising innovation trend in 2023.
With the execution of blockchain, it very well may be guaranteed that all the internet based life distributed information stay untraceable and can’t be copied, much after its erasure.
Also, clients will get the chance to store information all the more safely and keep up their possession.
Blockchain likewise guarantees that the intensity of substance pertinence lies in the possession of the individuals who made it, rather than the stage proprietors.
This causes the client to feel increasingly make sure about as they can control what they need to see. One overwhelming undertaking is to persuade online life stages to actualized it, this can be on a willful base or as a consequence of security laws like GDPR.5. Interoperability and blockchain networks
Blockchain interoperability is the capacity to share information and other data over numerous blockchain frameworks just as systems. This capacity makes it basic for people, in general, to see and access the information across various blockchain systems.6. Economy and finance will lead blockchain application
In contrast to other customary organizations, the banking and fund businesses don’t have to acquaint radical change with their procedures for embracing blockchain innovation.
After it was effectively applied for the cryptographic money, budgetary establishments start genuinely considering blockchain appropriation for customary financial tasks.
PWC report, 77 percent of monetary organizations are relied upon to receive blockchain innovation as a feature of an underway framework or procedure by 2023.
Blockchain innovation will permit banks to lessen inordinate organization, lead quicker exchanges at lower costs, and improve its mystery.
One of the blockchain forecasts made by Gartner is that the financial business will infer 1 billion dollars of business esteem from the utilization of blockchain-based cryptographic forms of money by 2023.
In addition, blockchain can be utilized for propelling new cryptographic forms of money that will be managed or impacted by financial strategy.
Along these lines, banks need to decrease the upper hand of independent cryptographic forms of money and accomplish more noteworthy power over their fiscal arrangement.7. Blockchain integration into government agencies
The possibility of the circulated record is additionally exceptionally appealing to government specialists that need to administrate extremely huge amounts of information.
As indicated by Gartner, by 2023, in excess of a billion people will have a little information about them put away on a blockchain, yet they may not know about it.8. Blockchain combines with IOT
The IoT tech market will consider a to be center around security as intricate wellbeing challenges crop up. These complexities originate from the different and conveyed nature of the innovation.
The quantity of Internet-associated gadgets has penetrated the 26 billion imprint. Gadget and IoT arrange hacking will get ordinary in 2023. It is up to arrange administrators to prevent interlopers from doing their business.
The current brought together the design of IoT is one of the fundamental purposes behind the defenselessness of IoT systems.
With billions of gadgets associated and more to be included, IoT is a major objective for digital assaults, which makes security-critical. Blockchain offers new trust in IoT security for a few reasons.
To begin with, blockchain is open, everybody taking an interest in the system of hubs of the blockchain system can see the squares and the exchanges put away and endorses them, in spite of the fact that clients can, in any case, have private keys to control exchanges.
Second, blockchain is decentralized, so there is no single position that can support the exchanges dispensing with Single Point of Failure (SPOF) shortcoming. Third and above all, it’s safe—the database must be broadened and past records can’t be changed.
Numerous IoT based organizations receive blockchain innovation for their business arrangements. The International Data Corporation (IDC) is expecting that 20 percent of IoT arrangements will empower blockchain administrations by 2023.9. Blockchain with AI
With the joining of AI (Artificial Intelligence) with blockchain innovation will make for a superior turn of events. This combination will show a degree of progress in blockchain innovation with a sufficient measure of utilizations.
The International Data Corporation (IDC) proposes that worldwide spending on AI will reach $57.6 billion by 2023 and 51% of organizations will make the change to AI with blockchain combination.
Moreover, blockchain can likewise make AI progressively rational and justifiable, and we can follow and decide why choices are made in AI. Blockchain and its record can record all information and factors that experience a choice made under AI.
In addition, AI can help blockchain productivity much better than people, or even standard processing can. A gander at the manner by which blockchains are at present sudden spike in demand for standard PCs demonstrates this with a great deal of preparing power expected to perform even fundamental errands.10. Interest for blockchain experts
Blockchain is another innovation and there is just not many percents of people who are talented in this innovation.
As blockchain innovation turning into a quickly expanding and wide-spreading innovation, that makes a circumstance for some to create aptitudes and experience about blockchain innovation.
Despite the fact that the quantity of specialists in blockchain fields is expanding, then again the execution of this innovation has a fast development which will make a circumstance for the interest of Blockchain trend in 2023.Conclusion:
It merits saying that there are certified endeavors by colleges and universities to find this need, however, the pace of graduating understudies with enough abilities to manage blockchain innovation isn’t sufficient to fill the hole.
Additionally, companies are finding a way to expand on their current abilities by including preparing programs for creating and overseeing blockchain systems.
Claims processing is a procedure whereby an insurer receives, verifies and processes a claim/theft report submitted by a policyholder. It accounts for 70% of property insurers’ expenses. Furthermore, claims processing impacts customer satisfaction; More than 85% of customers who were dissatisfied with their last claims processing considered to switche providers.
Despite the importance of claims processing, 80% of claims executives accept the fact that they miss important opportunities. Not to miss future opportunities, we want to highlight customer expectations and technological improvements that are changing claims processing, and present a method to develop an overall strategy considering customer expectations.
Figure 1. Challenges of claims executives:Customer Expectations
According to McKinsey, insurance is the sector that customers need human contact the most to solve their problems. It is specifically correct for claims processing where policyholders experience a tragic event. According to EY, 76% of customers want to submit their claims preferably by telephone. Another research indicates that 22% of customers demand direct communication with experts. Thus, a large proportion of customers are not willing to submit their claims via digital media and they require human contact.
On the other hand, 22% business insurance policyholders prioritize fully digital claims processing when selecting a provider. Also, millennials and urbanites generally demand less physical interaction and prefer to consume digital services when possible in any industry. It is therefore plausible that, over time, there will be a demand for further digitization of claims processing. For example, millennials and post-millennials (those born after 1997) will make up almost half of the adult population by 2030. In this context, McKinsey predicts that more than 50% of claims processing will be automated by 2030.
Another issue is that there is a positive relationship between the amount of the loss and the need for human contact. In the case of minor accidents/thefts, policyholders tend to prefer digital automated claims processing. However, if the damage is severe, they need more human contact.Technological Developments
Technological developments increase operational efficiency of insurance companies by automating claims processing and enhancing fraud detection. There are four major technological improvements that make this contribution:
AI/ML models: These tools are transforming almost all industries and the insurance industry is not exempt. The subdivisions of AI/ML models facilitate claims processing as follows:
NLP: Claims processing requires effective use of language. NLP-driven chatbots can automate the FNOL process by guiding policyholders to submit the required documents, including pictures of the damage. OCR is also good at deriving data from handwritten documents. Due to regulations, insurers still have to work with such documents when processing claims.
Computer vision: models can estimate the cost of damage by evaluating videos and photos taken to submit a FNOL.
Advanced analytics: are useful for detecting and preventing fraud via calculating coefficients which are associated with insurance fraud.
Blockchain: Automates claims processing thanks to smart contracts, which are agreements stored on a blockchain that can be enforced by code. Also, thanks to authentication capabilities, blockchain technology helps fight against double dipping fraud.
IoT/Telematics: The cloud of smart devices and telematics assists insurers detect fraud. IoT constantly provides data about the environment so that insurance companies can check whether the claims of policyholders are true or not.
Custom Mobile Apps: Provides customers with a convenient way to submit their claims and track their status. With the increasing use of smartphones, custom mobile apps could be a promising tool for claims processing in the near future.
For more information regarding how AI improves claims processing you can read our AI claims processing article.
For more information how technology (AI based and others) improves claims processing you can read our article Top 7 Technologies that Improve Claims Processing in 2023.
For more information about how technological enhancements boosts all insurance practices you can read our Top 5 Insurance Technologies & Their Use Cases article.How to set an optimal claims handling strategy based on customer type?
Technology obviously reduces the cost of the insurers. On the other hand, claims processing still requires human assistance in order to satisfy non-tech savvy customers or to resolve complex or highly valuable claims. Consequently, there is a tradeoff between:
Ensuring customer satisfaction
Ensuring high accuracy
for the case of the claims processing. In addition, this optimization process is a dynamic one thanks to improving technology and customer preferences changing in favor of more automated channels.
To identify the right approach for the right situation, insurers need to create a matrix with:
The claims on the one side including their type (e.g. retail auto damage claim with minor damage), the user (e.g. user not preferring automated channels). Insurers can use behavioral analytics to understand the level of digital literacy and stress management of their customers and classify them.
The claims processing approaches (e.g. fully automated chatbot with OCR support for end-to-end claims processing).
Such an exercise can help insurers identify the right approach for the right claim and increase the level of automation while delighting customers.
A riskier alternative to this approach would be to over-invest into building a delightful digital and automated claims processing flow and guide all customers into using it, rather than offering manual claims processes (e.g. digital platforms, the call center) for some users.
Depending on the insurer’s customer profile, one of these approaches can be chosen.
If you need more information regarding the latest developments in insurtech and identify top vendors, we can help, contact us.
Cem regularly speaks at international technology conferences. He graduated from Bogazici University as a computer engineer and holds an MBA from Columbia Business School.
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