Trending February 2024 # Fix Microsoft Teams Call Queues Not Working # Suggested March 2024 # Top 6 Popular

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If you are using Microsoft Teams, then you may be using the Cloud Call Queues feature of it. If you are facing any issue, where Microsoft Teams Call Queues is not working, then read further to know how to fix it. Before the fix, here is a bit of introduction to Microsoft Teams and its Cloud Call Queues feature.

Microsoft Teams and Cloud Call Queues feature

Microsoft Teams is a great application that is supporting organizations and employees across the world. It is an app where you can chat, meet, call, and collaborate with everyone you work with. You can do everything in one place, no matter where you are. It has in fact become one of the most sought after tools to collaborate and connect with your team.

Microsoft Teams is as popular as Skype for Business, due to its several useful features. As a part of the Office 365 suite, Microsoft Teams is able to change the definition of working together and collaboration. Physical boundaries affect no more when working with Microsoft Teams.

One of these features of Microsoft Teams is Calling. Calling in Teams starts with Microsoft Phone System. It offers all those calling features that an organization often needs. Under Calling, Microsoft Teams offers 35 different features that help you meet your business requirements.

One of the Calling features is Cloud Call Queues. Microsoft Teams Call Queues is a service that accepts customer calls, plays a greeting message, and then places these calls in a wait queue while searching a pre-configured list of agents to answer these calls. You can define the set of agents in mail-enabled distribution lists or security groups. Your organization can have one or many call queues. Call queues are usually used in combination with auto attendants.

Microsoft Teams Call Queues not working

There could be several reasons why the Microsoft Teams Call Queues is not working. One of the reasons could be the absence of Direct Routing numbers, which should be assigned to the Call Queues. Microsoft Phone System Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams. Before you start analyzing the core issue, check if you have followed all the steps involved in the configuration of Direct Routing.

You need to follow the next steps to configure Direct Routing:

To configure Microsoft Phone System and enable users to use Direct Routing, follow these steps:

Connect the SBC with Microsoft Phone System and validate the connection

Enable users for Direct Routing, voice, and voicemail

Configure voice routing

Translate numbers to an alternate format.

For more information on these steps, read the detailed information on Microsoft Docs.

If you check the configuration steps once again, the issue of Microsoft Teams Call Queues not working may get resolved automatically.

Another issue could be that your Microsoft Teams’ version is not the latest.  Microsoft Teams is constantly updated for patches, bug fixes, and new features. It is quite possible that you haven’t yet updated Microsoft Teams to the latest version. Please note that the web app of Teams is always updated; however, you need to update desktop and mobile apps manually.

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Microsoft Teams Dnd When Presenting Not Working? Here’s Why

Microsoft Teams DND when presenting not working? Here’s why




Microsoft Teams supports a plethora of collaboration options and information sharing features, including conference and presentation support

Being able to focus fully on the presentation you’re delivering is crucial for its success

If the DND option is not working in Microsoft Teams, use the solutions listed in this guide to fix it. This guide is part of our Teams troubleshooting hub

Check out our Microsoft Teams Hub for additional guides, as well tips and tricks about this platform



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Sometimes, when you are using Microsoft Teams presentation, a notification pops-up which may even include some personal message. This can be annoying if you are sharing your screen with your colleagues or clients.

By default, Microsoft Teams supports Do not disturb (DND) feature that allows the users to block notifications from appearing on their desktop and prevent any distraction. However, this feature has its shortcomings.

In this article, we show you how you can use the Do not disturb feature in Microsoft Teams and why should Microsoft Teams support the automatic DND feature provided by Skye and other software.

How do I enable do not disturb for Microsoft Teams? 1. Enable do not disturb in Microsoft Teams

Launch Microsoft Teams.

Under the user name, go to Available.

Select Do not disturb from the option.

This will disable all the notifications from appearing on your Microsoft Teams or desktop screen.

Manage priority access

If you want to receive some notifications even when do not disturb option is enabled, you can add the user to priority access settings.

Start Microsoft Teams.

In the Settings window, open the Privacy tab.

Under the Add people section, search for the contact name using the phone number of the email address.

You can add as many users you want to priority access.

This will allow Microsoft Teams to show notifications from the selected people on the screen, even when in DND mode.

However, the feature requires the users to set Microsoft Teams status to Do Not Disturb manually each time the users want to work with presentations.

If your Microsoft Teams status is stuck on Out of Office, follow the steps from this handy guide to fix it easily.

2. Use Focus assist

When the Focus Assist option is enabled, Windows will stop any notifications from appearing on your screen. You can access all the blocked notifications from the action center.

Similar to the Do not disturb option in the Microsoft Teams, the Focus Assist option also requires you to enable and disable the option manually.

Why should Microsoft Teams support the automatic DND feature?

While some people may prefer manually enabling and disabling the DND feature in Microsoft Teams, some may only want to activate the DND feature during Teams presentation.

This makes sense because the user can miss out on important notifications if they forget to reset the DND status to available in Microsoft Teams.

This issue can be resolved if Microsoft offers Teams users an option to enable DND automatically during Teams presentation. The status will change to available once the presentation is closed.

Microsoft is reportedly working on the feature for Teams; however, there is no ETA on when it will be made available. That said, you can help to expedite the implementation by upvoting this uservoice in the user feedback forum.

The Do not disturb is a handy feature in Microsoft Teams. However, having the ability to enable and disable DND based on the actions automatically can make Teams more user-friendly.

Select which parts of your screen you want to share (which programs or windows)

Can you share multiple screens on Microsoft Teams?

Microsoft Teams allows users to utilize multiple screen configuration during conference video calls. However, the participants can only see the content on the active screen.

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Fix: Microsoft Teams Not Ringing On Outgoing Or Incoming Calls

If you do not hear any ringtone during outgoing or incoming calls on Microsoft Teams, there can be many underlying factors at play. For instance, it can be that the sound on your device is not working, or there are issues with MS Teams itself. 

But other reasons like an unstable internet connection, license agreement, outdated version, or incorrect settings can also cause MS Teams to remain silent during calls. Additionally, if you often switch between devices, like phone to laptop, the built-in settings like the Quiet Hours can also cause this error.

Before we go into detail about fixing this bug with MS Teams, it’s important to verify a few simple things. Firstly, check your internet connection. If you’re experiencing slow internet, you can restart your Wi-Fi router. 

Next, we’ll need to check the sound on our own devices. Make sure it’s not on mute, silent mode, or low volume. Even after checking it, sometimes the audio on your device can be glitchy or not work due to many reasons. In this case, it’s a good idea to troubleshoot it right away. 

One of the most common reasons the sound on your device is not working is due to its audio driver being out-of-date. When this happens, the driver becomes more prone to bugs and corrupted system files. So, updating it or reinstalling it is the optimal solution.

Here’s how you can update audio driver: 

If fixing your audio driver didn’t help, here is a simple solution that can be effective for most generic audio issues. Restarting your audio services will help fix bugs or glitches on your entire system.

Here’s how you can do it: 

The next step is to check if most call-related settings on the Microsoft Teams app are correct. There’s a chance you’re not getting ringtones during calls because the setting is disabled.

Here’s how you can change it. 

You can now check if you’re starting to get ringtones. 

If you have set a certain time period on the Quiet Hours function on the MS Teams app, you won’t be notified of calls or messages. If you have it turned on on your phone; it can also cause glitches on the desktop app version. So, you’ll simply need to turn this feature off on your phone.

Here are the steps: 

Now, you can request someone to call you on the desktop app. 

It’s also important to verify your license type with MS Teams. The call feature is an E5 feature that has two different license types. One of them comes with Audio Conferencing, and the other one does not. So, if you’re experiencing audio issues, chances are you have the latter one.

Here’s how you can verify it on a PC: 

Besides this, the administrator also needs to assign you the proper E5 license for you to start receiving calls. You can request the administrator to follow these steps to grant you the license.

Finally, an outdated version of the MS Teams app is more sensitive to bugs and files being corrupted. So, the best fix is to update the app entirely. Doing so will replace the old files and bring significant improvements to many features, like calls as well.

Here’s how you can update it: 

Iphone Microphone Not Working? Here’s The Fix!

The microphone is one of the essential elements of your iPhone; calls, video recordings, audio notes, and other various apps depend on it. And when your iPhone microphone isn’t working properly, almost every experience is crippled.

But why suffer when these quick and easy fixes can resolve the iPhone microphone not working issue in minutes.  

Inspect the microphone on your iPhone

iPhones have multiple microphones to enhance sound input. On modern models, they’re located at the bottom (near the speaker grill), rear (near the back camera), and in the front (inside the earpiece grill). The list below tells you the exact number.

iPhone 8, X, and later – 3 microphones

iPhone 6s, 6s+, 7, and 7 plus – 4 microphones

iPhone 5, 5c, 5s, 6, 6 plus, and SE (1st generation) – 3 microphones

iPhone 4 and 4s – 2 microphones

Original iPhone, iPhone 3G, 3GS – 1 microphone

Image Courtesy: Verizon

Now let’s perform some quick microphone tests.

Note: These tests assume your iPhone’s speakers are working properly. You can also use headphones if your speakers are damaged.

1. Test the primary bottom microphone

Suppose someone on the other end has difficulty hearing you over standard calls and FaceTime. To address this, let’s take a moment to check whether the iPhone’s bottom microphone is working or not.

Open Voice Memos and tap on the red record button. Now hold your iPhone horizontal to your mouth and speak in the bottom (near the microphone hole). After 10-15 seconds, press the same red button to stop recording. Now, play the voice note. If you clearly hear what you recorded, congratulations, your primary microphone is functioning correctly.

2. Test the front and back microphones

Open Camera and swipe to VIDEO. Press the shutter button to start recording. Now, speak into the top of your iPhone. After a few seconds, stop recording.

Now, switch to your iPhone’s front-facing camera. Record a new video while speaking normally at the top side of the device. Next, play both videos. If you hear your voice clearly, the front and rear microphones are working correctly.

Did your iPhone pass both microphone tests above? If so, please keep reading; we’ll most likely solve the issue. In case either test failed, you may have to contact Apple Support and get the device inspected (more on this later.)

8 Solutions to fix an iPhone microphone that isn’t working

1. Clean the iPhone microphones

The microphone holes are tiny, and thus it takes special care to clean them. Use a soft brush of any kind (it can be a toothbrush) to scrub the grills carefully. When you do so, make sure to hold the iPhone in such a way that gravity gets to do its job. For example, if you are cleaning the bottom microphone, try to hold the phone vertically so that the dirt easily falls down.

After this, take a few minutes to carefully clean the 3.5 mm headphone jack or the Lightning port.

Note: Make sure your case or screen protector isn’t blocking the microphone holes.

2. Restart your iPhone

In the solutions above, we looked at the hardware side of things. Now, what if the microphones aren’t functioning due to a software glitch?

The first fix is to restart your iPhone. Yes, an action as simple as turning off your device and switching it back on can take care of several small problems!

3. Give the app microphone access

Applications need your consent before they can access your iPhone’s microphones. Usually, when you open the app for the first time or perform an in-app activity that requires the mic, you see a popup asking for your permission. In case you chose Don’t Allow, here’s how to reverse it:

Additional Method: Settings → tap on the app name → toggle on microphone access. Next, force close the app and relaunch it.

Tip: If you use AirPods, tap on the info icon (i) and make sure the toggle for Automatic Ear Detection is on. This will ensure that whenever the buds are connected but not in your ear, they won’t output sound to it or use its microphone. Additionally, you can also tap on Microphone and customize the settings, if needed.

For wired headphones, unplug them. After this, the iPhone’s main microphones will be used for calls and other related functions.

5. Disable noise cancellation

In some situations, like when on phone calls, it may help if you go against the norm and turn off noise cancellation. Here’s how:

We remind you to update your iPhone in almost all guides. It fixes bugs, introduces new features, and enhances the experience. Since you’re facing microphone troubles, it’s a good idea to check for pending software updates and install it, if any.

7. Reset all settings

Restoring your iPhone to default settings is a catch all for problems like this. Performing this action won’t delete personal data like music, photos, videos, or apps.

However, all settings that you’ve changed will be removed. This includes Wi-Fi passwords, saved Bluetooth devices, your Home screen layout, notifications, privacy settings, etc.

Finally, if none of the above solutions work for you, it’s time to contact the big folks! The crux is, if your iPhone microphones aren’t working due to software issues, the above steps (and restores) can take care of it.

But if there’s a physical fault with the circuit board, connectors, or microphones, your options boil down to visiting an Apple Store or authorized service center.

Microphones are interesting! We can’t perform basic tasks like calls, video chats, or video recordings without them. And at the same time, we may be uncomfortable thinking the HomePod, Alexa, Google Home, or other smart devices might continuously be listening to our private conversations!

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Anoop loves to find solutions for all your doubts on Tech. When he’s not on his quest, you can find him on Twitter talking about what’s in his mind.

Fix: Windows 10 Mail App Not Working

If the Windows 10 Mail app is not working, you must be really frustrated because you can’t send and receive e-mails.

A problem with the app or a connection issue may cause the Windows 10 e-mail problems.

You can go around this issue by using a third-party e-mail client for your PC.

Updating and resetting the Mail and Calendar app may also be a way of fixing the issue.

Microsoft improved a lot its built-in Mail app in Windows 10. But even in the improved version, some people are reporting that they’re unable to receive emails or even open the app.

So, we prepared a couple of solutions, which, we hope, will be enough for solving the Windows 10 Mail App not working problem that can occur with Yahoo, Gmail, AOL or Office.

Not being able to run the Mail app can be a big problem, and users reported the following issues as well:

That being said, the same issue appears for users running Windows 11, which makes this problem seem unbeatable even with an OS change, but don’t worry, as we’ve compiled the best solutions in this guide.

How can I fix the Windows 10 Mail App not opening?

In the following video, we are going to show you how to fix the Mail App not working after Windows 10 Update.

We recommend you to read further after watching the video for the complete guide.

1. Check your privacy settings

Windows 10 is well-known as an operating system that collects a lot of info and data from you, even your personal data.

But it also offers you a huge variety of privacy settings, as you can forbid Microsoft’s access to almost every feature of the system.

One of these features is also a Calendar app, which is tightly connected to the mail app. So, if you blocked Microsoft’s access to the calendar app, your mail app won’t work as well.

As you can guess, the solution to this issue is very simple, you just need to go to settings and enable Microsoft’s access to the calendar app.

Restart your computer, and try to run the mail app again, everything should work fine. But if it doesn’t you can try the solution below, as well.

2. Change to secure connection

You also might consider switching to a specific mail client which will give you fewer troubles.

If you changed the privacy settings and everything else is correct, but you’re still unable to receive mails into your inbox, try to set the Mail app to use the secure connection.

3. Install another e-mail client

The e-mail client recommended below is quite similar to the Windows native solution in terms of ease of use.

It brings stronger and more complex capacities to smoothen your emailing experience altogether.

This email client features an uncluttered and very intuitive interface that will allow you to easily manage your emails, attachments, and contacts in one unified Inbox.

By adding integrations to the table, you will enjoy a plethora of functionalities to cover all your communication needs.

Let’s quickly look at its key features:

Easy emails and contacts management from a unified Inbox

Customization options (numerous free color themes, different Windows-adapted layouts and more)

Seamless app integrations (Facebook, Twitter, Whatsapp, Dropbox, Google Calendar, Asana and more)

Snooze feature to separate and prioritize your emails

Custom Sounds notifications for incoming and outgoing emails

Intuitive keyboard shortcuts for archiving, composing, replying, and forwarding

Multi-language 24/7 free support


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If the Mail app is not working in Windows 10, you might be able to fix the problem simply by updating it.

Many users reported this problem, and according to them, updating the app to the latest version can fix this issue.

After updating the Mail app to the latest version, the problem should be fixed and you’ll be able to run the Mail app without any issues.

To keep your PC safe and stable, it’s necessary to install Windows updates. According to users, they managed to fix this problem simply by installing the latest Windows updates.

If the update process gets stuck, check out the quick and easy steps in this amazing guide.

By default, Windows 10 automatically installs the updates in the background, but sometimes it can happen that you skip an important update.

Windows will now check for available updates. If any updates are available, Windows will download them in the background and install them once you restart your PC.

Several users reported that installing the latest updates fixed the problem with the Mail app, so be sure to try that.

6. Turn off Sync settings

If the Mail app is not working on your Windows 10 PC, you might be able to solve the problem simply by turning off your Sync settings.

After turning off Sync settings, you just have to restart your PC to apply the changes.

Once your PC restarts, the problem should be fixed. If everything works well, you can turn Sync settings back on again if you want.

7. Change your localization settings

According to users, you might be able to fix the problem with the Mail app simply by changing your localization settings.

Users reported that the Mail app is not working for them on Windows 10, but after changing the localization settings, the problem was resolved entirely.

After changing the system locale, check if the problem with the Mail app still appears. Several users reported that changing the locale fixed the issue for them, so feel free to try it out.

Some users are also suggesting turning on and off Sync settings feature as well, so you might want to try that.

7. Use Command Prompt, PowerShell and DISM

7.1 Run a System File Checker scan

Once the SFC scan is completed, check if the issue is resolved. If the SFC scan can’t fix the problem, or if you can’t run SFC scan at all, you might want to try using DISM scan instead.

7.2 Run a DISM scan

According to users, if the Mail app is not working in Windows 10, you might be able to fix the problem by performing SFC and DISM scans.

These scans are designed to repair corrupted system files, and after you perform them, the issue should be resolved.

Once the DISM scan is finished, check if the problem still persists. If you couldn’t run an SFC scan before, be sure to run it after performing a DISM scan. Now check if the problem still appears.

Some users are also recommending to use a PowerShell command to fix this issue. We have to warn you that this command is rather powerful and it can cause problems with other applications if you don’t use it properly.

Since this command is potentially dangerous, keep in mind that you’re using it at your own risk.

7.2 Run a PowerShell command

After the PowerShell command is executed, the problems with the Mail app should disappear.

8. Reinstall the Mail app

8.1 Uninstall the Mail app using PowerShell

Make sure that you’re logged in as an administrator.

Now start PowerShell as administrator.

When PowerShell opens, paste this line, and press Enter to run it:

If the Mail app is not working in Windows 10, you might be able to fix the issue simply by reinstalling it. To reinstall the Mail app, you’ll need to use PowerShell by running the command from above.

8.2 Uninstall the Mail app using a dedicated uninstaller

If you’re not comfortable using PowerShell, you can remove the Mail app by using third-party uninstaller software for PC.

This list of uninstaller software we compiled will help you choose one compatible with your PC, so you can delete any apps; even the most stubborn ones are eradicated and you can rest assure that it won’t leave any leftovers behind.

Expert tip:

8.3 Reinstall the Mail app from Microsoft Store

You need to install it again from Microsoft Store. To do that, follow the steps above.

8.4 Reinstall the Mail app using PowerShell

After reinstalling the Mail application, the issue should be completely resolved.

9. Change the owner of the windows/communications/apps directory

If your Mail app is not working in Windows 10, you might solve the issue by changing the owner of the WindowsApps directory.

This folder holds all the necessary files that the Mail app is using, and after changing the ownership over it, the problems with the Mail app should disappear.

According to them, simply by changing the owner of WindowsApps directory, the problem should be resolved. If this doesn’t help, you might have to perform all steps from this solution.

10. Disable your Internet connection

If the Mail app is not working in Windows 10, you might be able to solve the problem with this workaround.

According to users, you can fix this issue simply by disabling your Internet connection for a few minutes, reenabling it and try running the Mail app again.

Few users reported that this solution worked for them, so you might want to try it out. This seems like a simple workaround, and you might have to repeat it if the issue reappears.

11. Prevent Mail and Calendar from accessing your location

Many users reported that the Mail app isn’t working on their PC. According to them, the issue was caused by a location service.

To fix the issue, you need to prevent Mail and Calendar from accessing your location.

After disabling location service for the Mail app, the problem should be completely resolved.

Several users reported that the Mail app is constantly crashing on their PC. To fix the issue, users are suggesting to update your graphics card driver.

According to users, there was an issue with Nvidia graphics, but after updating the driver to the latest version the issue was resolved.

If the Mail app is not working in Windows 10, be sure to visit Nvidia’s website and install the latest drivers for your graphics card.

13. Perform a System Restore

If the Mail app is not working in Windows 10, you might be able to solve this problem by using System Restore.

Once your PC is restored, check if the problem is resolved. Several users reported that System Restore fixed the problem for them, so be sure to try it out.

14. Create a new user account

According to users, you can sometimes fix this problem by creating a new user account.

It seems that the Mail app isn’t working in Windows 10 if your user account is corrupted. However, you can fix this problem by creating a new user account.

After creating a new account, you need to switch to it and check if the Mail application works. If so, you’ll need to move your personal files and use the new account as your main one.

This is a drastic solution, but several users reported that creating a new user account fixed the problem for them, so be sure to try it.

Few users reported they fixed the issue by creating a new Microsoft user account. To do that, first, you need to change your account from Microsoft to local.

This is relatively simple and you can do it by following these steps:

Now you just have to log back into your local account and add a new account by following Steps 1-2 from the beginning of this solution.

Be sure to enter your Microsoft account email and follow the instructions on the screen to create a new account.

After doing that, switch to a new account and check if the problem is resolved.

15. Reset Mail app

If the Mail app is not working on Windows 10, you might be able to fix it simply by resetting it. This is a rather simple procedure, and you can do it by following these steps:

After resetting the Mail app, its data will be deleted and most problems with it will be resolved.

16. Use the Windows Store Apps troubleshooter

If you’re having problems with the Mail app and other Microsoft Store apps, you might be able to fix the problem by using this solution.

Several users are suggesting running the Windows Store Apps troubleshooter and using it to scan your PC.

The troubleshooter will check your universal apps and fix any potential problems. After using the troubleshooter, check if your Mail app is working.

Resetting the Mail & Calendar app can also do the trick so make sure you try it but be aware that by resetting the app you will lose all data from the app, including the sign-in data.

17. Reset Microsoft Store cache

According to users, you might be able to fix this problem simply by resetting the Microsoft Store cache. This isn’t a universal solution, but few users reported that it worked for them, so you might want to try it out.

After doing that, try to start the Mail app and check if the issue still persists.

18. Perform an in-place upgrade

If the Mail app is not working in Windows 10, you might have to perform an in-place upgrade in order to fix it. This process will upgrade your Windows 10 while keeping all your files intact.

We have to warn you that this process can take a while, so be sure not to interrupt it. To perform an in-place upgrade, perform the steps above.

Once the process is completed, your Windows 10 will be upgraded to the latest version, and problems with the Mail app will be fixed. Keep in mind that you can perform this process by using Media Creation Tool as well.

⇒ Download Media Creation Tool

Then select the Upgrade this PC now option. The tool will download the necessary files and guide you to the upgrade process.

Many users reported that in-place upgrade fixed this problem for them, so you might want to try it out.

Few users claim that you can also fix this problem by resetting Windows 10, but this is a drastic solution that will delete all your files.

That’s it, we hope that at least one of these solutions helped you to solve your problem with the Mail app not working in Windows 10.

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Fix: Hbo Now /Hbo Go Not Working

Fix: HBO Now /HBO Go not working [TV, Chrome, Roku]




If your HBO Now service is not working, this guide should provide you with the right information to resolve the issue.

The first step towards making HBO Now run normally is to force close the application, and then clear either the browser cache or the app cache on mobile devices.

Don’t hesitate to visit our Streaming Hub for more information on this subject.

To see more easy-to-follow guides, have a look at our HBO Go Problems section, or the HBO Now issues webpage.

HBO Now and Go offers one of the largest catalogs of popular TV shows and movies on the go. However, at times the service may stop working. Several users have reported the HBO Now not working on TV, Chrome, and Roku devices.

The service can stop working due to several reasons, including incorrect login details, issues with your internet connection or streaming device, or glitches in the app.

In this article, we have listed a couple of troubleshooting tips to help you resolve the HBO Now not working issue on your streaming devices.

What to do if HBO Now or HBO Go stops working? 1. Force Close the app

For Android TV

From the home screen, scroll down and open Settings.

Select Apps.

Select the HBO Go app from the list.

Press the Force Stop button to close the application.

Relaunch the HBO Go app and check for any improvements.

For Apple TV

Press the home button on your remote twice.

Highlight the HBO Go app and swipe up to close.

Relaunch the app from the home screen.

For Roku TV

Press the home button on your Roku remote to close the application.

Relaunch the HBO Go app from the channel list.

Clear Chrome browser cache

Open the Privacy and security.

Open the Advanced tab.

For the Time range, select the Last 24 hours.

Check all the items that you want to clear, including Cookies and other site data.

Relaunch Google Chrome and check if the issue is resolved.

Additionally, try accessing HBO using any other web browser. If the service works fine when using other browsers, try reinstalling Chrome to see if that helps you resolve the issue.

2. Perform a power cycle

Power off your TV and other streaming devices like Roku.

Unplug the cables connected to the TV and the power outlet.

Leave the devices unplugged for a few minutes.

Reconnect the required cables and connect your streaming device to the TV.

Power on the devices and check if the HBO Now service is working.

Check for internet issues

Check if your Internet connection is stable. Streaming HBO content requires a fast and stable internet connection.

You can use a third-party internet speed testing tool to check the internet speed.

If the issue persists, turn off your Modem and WiFi router.

Pull the power cord from the wall outlet.

After a few seconds, power on your Modem.

Try connecting your streaming device to the network and streaming HBO Go app.

3. Reinstall HBO Go app

For Android TV

From the home screen, launch Google Play Store.

Select the HBO Go app from the list and select Uninstall. Select OK to confirm.

Return to the Google Play Store home screen and search for HBO Go or HBO Now app.

Select Install and wait for the installation to complete.

Launch the app and check if the error is resolved.

For Roku TV

From the home screen, highlight HBO Go.

Press the Star * button on your Roku TV remote.

Select Remove Channel and then select OK to confirm.

To reinstall, search for HBO Go and select Add Channel.

The HBO Now/Go Not working issue can occur due to internet issues, app glitches as well as device issues. Follow the steps provided in the article one by one to fix the problem.

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