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How many times has it happened that you are trying to join a Zoom meeting, and you keep getting Zoom not working error? It is especially annoying if the meeting is a vital client briefing or job interview. There have been reports of Mac users, in particular, facing this issue more than their Windows counterparts. This article is for you if you also face the same problem. Here’s how to fix Zoom not working on Mac.
Check If Mac Is Connected To The internet
Before we start with the steps, let’s assume you already have the Zoom app installed on your Mac. If not, please head to the App Store on your Apple laptop and install the app. Once you install the app, if you face the same issue, please check if the MacBook is connected to the internet.
Zoom often throws an error because of the slow and sluggish Internet connectivity. In this case, you can check our guide on How to Fix Your Internet Connection Is Unstable Zoom Error. Ensure that you have a working Internet connection and it’s working as intended for Zoom to work as intended.
Check Zoom’s Server Status
If you’re still facing the error after ensuring that your internet connection is fast and working as it should, the problem must be on the other end. In rare cases, Zoom’s servers might experience an outage, and the app might act out.
If you are sure that the internet at your end is working fine and Zoom is still giving you grief, head to the Zoom Status page and check that everything listed is green and operational. If you see anything in red, you might have to wait till the issue is fixed.
Give Zoom The Required Permissions
To perform well, Zoom needs permission access to the microphone, camera, and a few other processes. It is essential to ensure that the app has all the correct permissions to offer a good video conferencing experience. To enable these permissions, follow the below steps.
2. Select System Preferences from the context menu.
4. Go to the Privacy tab.
6. Similar to camera access, ensure Zoom has access to the microphone.
Quit Other Apps Using Mac’s Camera And Mic
Since Zoom needs access to the camera and microphone on your MacBook, it cannot function properly if another app is accessing these in the background. These apps could be other video calling tools like Skype or MS Teams. Quit these apps using the steps below.
2. Select Applications from the left sidebar.
4. Find the app that could be using the camera and mic.
Force Quit The Zoom app
You can also force quit and restart the Zoom app to resolve any issues with Zoom on your Mac. Follow the steps below to force quit the app.
2. From the context menu, select Force Quit.
3. In the next window, select zoom.us.
5. Open Zoom again after a few minutes.
Uninstall And Reinstall Zoom
You can also uninstall and reinstall the Zoom app to reset all permission access and resolve any issues. Here’s how to do so.
1. Force Quit the Zoom app using the method above.
5. Restart your Mac, reinstall the Zoom app, and give it the necessary permissions to perform optimally.
Restart Your Mac
Restarting your Mac will also resolve a host of issues the app might face on the MacBook. Here’s how to do so.
2. From the context menu, select Restart.
3. Once the MacBook reboots, try using Zoom, which should work correctly.
Frequently Asked Questions
Why is my Zoom not working on Mac?
It could be because of several reasons like other apps using the camera and microphone, Zoom server down, internet not working at your end, and so on. Make sure to pinpoint the exact cause and try to troubleshoot accordingly.
How do I fix the Zoom on my Mac when it’s not responding?
If Zoom is not responding on your MacBook, you can try several methods to revive it. Start with force quitting the app and restarting your MacBook. Further, you can reinstall the Zoom app, close other apps that might be using mic and camera, and more.
How do I get my Zoom to work on my Mac?
Ensure that you have the Zoom app installed and it has all the necessary permissions required to perform optimally on your MacBook.
Why is Zoom crashing on my Mac?
Zoom app crashes if the internet connectivity is slow or has issues. Look for problems that might hamper your connectivity and fix them to fix Zoom.
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Zoom is one of the best remote collaboration services that are currently available on the market. It has a significant market share and comes with tons of features including the likes of HD audio, HD video, the ability to add up to 100 participants in a free account, and more. But the most popular feature among these is the ability to add virtual backgrounds to your video feed.
This not only helps you hide your real background for added privacy but also allows you to promote your brand and company by using a customized image. If you have been having trouble with your virtual backgrounds, then we have the perfect guide for you.
We have compiled a list of some of the most common fixes that can help you solve all kinds of issues with your Zoom virtual background. Let’s get started
The first thing that you would want to do in order to fix your virtual background issue is to check for updates to your Zoom client, be it desktop or mobile. If you are having this issue with your mobile app, simply head over to the Play Store or the App Store depending on your mobile OS and check for updates.
► Download Latest Zoom app
Zoom will now check for any available updates. The duration for this will depend on your network speed as well as the amount of RAM that you have free in the background.
If there are no updates, you should see a dialog box, saying ‘You are up to date’. But if there is a pending update, simply follow the on-screen instructions to update your zoom client.
Your Zoom desktop client should now be on the latest version which should allow you to use virtual backgrounds without any hiccup if the issue you were facing was due to a bug or a failed update.
Make sure virtual background is enabled
Surprisingly, if you are unable to see the settings for setting a virtual background in your desktop client or mobile app, then chances are that it has been disabled by default and you will need to manually enable it again.
Follow the guide below to help you turn on virtual background for your Zoom desktop client.
Step 1: Open this link in your desktop browser and log in to your Zoom account using your credentials.
Step 3: Now scroll down until you find an option titled ‘Virtual Background’. Enable the toggle beside it to enable virtual backgrounds for your account and your settings will be saved automatically.
Now initiate a Zoom meeting as you normally would and the ability to add a virtual background to your video feed should now be available to you.
Are hardware requirements met?
Adding a virtual background to your video feed requires significant processing power, on your system’s part.
This means that if you have an underpowered PC then the ability to add a virtual background to Zoom might not be available to you. You can check out the system requirements for using a virtual background using this link.
If you see a dialog box saying ‘Computer doesn’t meet requirements’ then it means that your system does not have enough resources to support adding a virtual background to your video feed in Zoom. You’ll see the following message that this user experienced when such a scenario occurs.
Background flipped? Try this fix!
If your custom Zoom background is flipped horizontally and the edges around your body outline seem to be rougher than usual, then make sure you have turned off the mirroring option for Zoom. Follow the guide below to help you disable mirroring for your virtual Zoom background.
Step 2: Now in the right pane of the Settings window, under the ‘My video’ section, uncheck the box for ‘Mirror my video’. It should be the second option from the top.
Zoom will automatically save the changes made by you. If you are in a meeting, you would want to log out and rejoin again for the changes to take effect. If you are not in a meeting, you can simply launch one to test if the settings have been applied.
If the virtual background set by you is blending with your real background and causing glitches, then chances are that there is not enough light in your environment to help Zoom distinguish between the two.
You can try switching on extra lights if possible or adding another external source of light like opening a window. You can also move to a different room altogether which is much more well lit which should solve the blending issue with the backgrounds for you.
Custom video not working?
If you are having issues uploading a custom video background to Zoom then chances are that there are either encoding issues or it is too compressed. It could also be that you are using a different format as Zoom only supports .MP4 formats.
If any of these holds true for you then you should try converting your video to .MP4 with better encoding and better bitrate for the best result. You can do so using any of the free video conversion apps available on the market.
We recommend using the ‘Handbrake’ transcoder. It is free, open-source, and offers tons of customizable options. You can also check out this guide which has a step by step walkthrough to help you through the process.
Has your organization admin disabled virtual backgrounds?
If you are not using a personal Zoom account and instead are using one provided by your organization or university, then chances are that your organization has disabled the ability to add virtual backgrounds for its users.
This could be done for various reasons, but usually, it is due to privacy issues. You can try contacting your administrator in order to get this option available for you. But if it’s against the company or university policy, then you might not be able to get the ability to add a virtual background to Zoom after all.
Make sure that your real background is a solid color with minimal shadows and stationary
In order for Zoom to apply a virtual background on your video properly, you need to make sure that your real background majorly consists of a solid color that’s stationary and has minimal shadows to show. If you have a solid colored wall behind you, Zoom will be able to map the outline of your body and face with more accuracy.
Cleaner backgrounds also mean lesser shadows behind you and that is why it’s important that our face and surroundings are well lit and receives a uniform lighting source. Zoom’s support page recommends that you use a 3-point lighting setup for ideal application.
It’s also important that your actual background doesn’t consist of moving objects which can disturb the consistency of the virtual background. Your video feed might include these non-stationary objects like curtains, fans, pets, etc, which can cause Zoom’s virtual background tool to think it’s a part of you, thus showing it in front of the virtual image the same way as your face.
Don’t wear clothing that matches your real or virtual background
In a Zoom call, you’re not only required to dress appropriately but if you wish to apply a virtual background to your video calls, you should also make sure that your clothing doesn’t have the same color as your real or virtual background.
If it does, the items you’re wearing will also be modified into the virtual background, thus making it uncomfortable for others to see you inside a meeting, since your face will pop up on the screen without a body. You should consider not wearing solid blue or green colored clothes when using virtual backgrounds on Zoom as the tool would apply the new background to your dress instead of your background.
Check your image or video format
To apply an image or video as your background, you cannot just upload any file you have with you and expect Zoom to use it as your virtual background. Zoom only supports the following file formats and file sizes to be used as a virtual background for meetings:
For Images: GIF, JPG/JPEG, or 24-bit PNG; up to 1920 by 1080 pixels resolution; up to 5MB file size
For Videos: MP4 or MOV file format; any resolution between 480 by 360 pixels and 1920 by 1080 pixels
Check if your webcam is working properly
If you’re still not able to apply virtual backgrounds on Zoom, then it’s time you give your default webcam a check. Firstly, make sure that you have given camera permissions to Zoom, and that no other software on your PC is using the webcam.
Secondly, check whether your webcam is functioning well when using the web client and that you have allowed your browser permissions to the camera before starting a meeting. Lastly, check your webcam’s driver software and make sure that it’s up to date. In order for the virtual background to work, it’s important that your camera is able to capture your face and things around you.
Use these Zoom alternatives
If none of the aforementioned fixes work out for you, then it’s time for you to move on to another video calling service that lets you change the background to something entirely different. In the post we’ve linked below, you’ll find a list of apps and programs that allow you to change your background or blur it, however you choose.
▶ Best video calling apps with blur and custom background features
While Macs are powerful and fast machines, their cameras aren’t as good as that of iPhones. The good thing is that with Continuity Camera, Apple lets you work with both your iPhone and Mac within the ecosystem so that you can use your iPhone’s high-quality camera as your Mac’s webcam and add-on features like Portrait Mode and Studio Light.
iPhone Continuity Camera works seamlessly on Mac in most cases, but if it doesn’t work for you, below are some troubleshooting tips to make it work on your Mac.
1. Make sure your device supports Continuity Camera
First, ensure that your Mac and iPhone meet the system requirements. You’ll need the following:
Generally, all iPhone models introduced in 2023 or later (i.e., iPhone XR or later) running iOS 16 or later supports the feature.
Other features only work for certain models:
iPhone 11 or later for Center Stage
iPhone 11 or later for Desk View (except iPhone SE)
iPhone 12 or later for Studio Light
Now for Macs, you can use Continuity Camera with any Mac compatible with macOS Ventura or later.
You must also be signed in on the same Apple ID on both devices. If your devices are compatible but still can’t use the feature, here are some fixes that can help.
As mentioned above, you must ensure your devices run on the supported operating systems.
iPhones – iOS 16 or later
Macs – macOS Ventura or later
3. Sign out and into your Apple ID
You may still encounter Apple ID issues despite both devices signing in on the same Apple ID. To be sure, try signing out and then signing back in on your devices.
On your iPhone: Head to Settings → Apple ID. Scroll down to the bottom and select Sign Out. Follow the on-screen instructions to complete the process.
After a while, sign in to your devices.
4. Turn on your Bluetooth and Wi-Fi
The feature relies on Wi-Fi and Bluetooth connections to connect the two devices, so ensure that both settings are turned on in your iPhone and Mac.
5. Enable Continuity Camera on your iPhone
Continuity Camera is turned on by default. However, just in case you accidentally turned it off, you’ll need to turn it back on.
Go to Settings → General.
Tap AirPlay & Handoff.
6. Disconnect and try again
If you were able to connect initially but failed to reconnect, you may try disconnecting and reconnecting again. Just tap the Disconnect button on your iPhone, then reconnect again.
7. Turn off Sleep Mode
Some users have noted that having their iPhones on Sleep Mode, aka the Sleep focus, can disrupt the connection. To be sure, turn off Focus Mode on your iPhone.
8. Properly mount your iPhone
Apple recommends properly mounting your iPhone to ensure it works seamlessly with your Mac while using the feature. Make sure that it is:
Near your Mac
Positioned in a stable manner
Placed with its rear camera facing you
In landscape orientation, make sure that the apps you’ll be using will automatically use your iPhone camera
In portrait orientation, if you plan to use Portrait mode
9. Turn off your hotspot
Using Continuity Camera is impossible if you’re currently sharing your network or internet connection with other devices. Be sure to disable your hotspot on both devices before attempting to use Continuity Camera.
10. Restart your iPhone
A quick reset clears off the minor glitches and bugs that may be causing communication issues between the iPhone and the Mac. Here’s our guide on how to restart your iPhone.
11. Turn off your Mac’s Firewall
If your Firewall is enabled on your macOS Ventura, it may prevent your Mac from communicating with your iPhone to protect your Mac. Try turning it off before trying Continuity Camera again. To do this:
Select Network on the sidebar.
12. Fix Continuity not working in Chrome
It’s also possible to encounter issues when using Continuity Camera on your browser, say to do a live recording.
Many users report encountering issues using the feature after updating to macOS Ventura. If you’re experiencing the same problem, here’s what you can do:
Restart Google Chrome. Head back to Settings → Privacy & security → Site settings → Camera.
You should see your iPhone camera under the list. Select it.
Try using the Continuity Camera again.13. Reset Network Settings
Resetting Network Settings resets your Wi-Fi, cellular, and VPN networks along with their passwords and APN settings. To do this:
Head to Settings → General.
Scroll all the way down. Tap Transfer or Reset iPhone.
Enter your passcode.
14. Other fixes
If none of the above methods worked, you might also try plugging your iPhone into your Mac if you have a Lightning-to-USB cable to your Mac. Be sure to set your iPhone to trust your Mac if the prompt appears.
Another trick is to unlock and lock the phone. If you haven’t unlocked your iPhone since you last restarted it, unlock it and lock it again.
When everything else fails, it’s best to contact Apple Support to identify the issue and have it solved.
Rachel loves anything Apple —from iPhones, to Apple Watches, to MacBooks. She is also a medical writer and a ghostwriter for various publications.
Microsoft Outlook is an excellent email app for both desktop and mobile phones, but the app does have its fair share of issues. If you use Outlook on your Android phone, chances are you’ve run into problems where the app won’t function.
It may be that the app doesn’t sync your emails, or you can’t send new emails. Regardless of the issue, fixing the underlying problems should get the app back up and running. Here’s how.
Table of ContentsForce Close and Reopen Outlook
When Outlook stops working on your Android, the first thing you should do is force close and reopen the app. This makes Outlook close all its operations and start from a fresh state. That really helps fix minor issues with the app.
You don’t lose any data when you force close and reopen Outlook on your phone.
Tap the Force stop button on the app page.
Select OK in the prompt to confirm your choice.
Outlook is now fully closed.
Relaunch Outlook by accessing your app drawer and tapping the Outlook icon.Check Your Internet Connection
Outlook uses your phone’s internet connection to sync your email accounts. If your phone’s internet ever stops working, that causes Outlook not to send and receive new emails.
However, if your phone won’t load the site, you likely have a problem with your connection. In this case, you can either find troubleshooting help online or get in touch with your internet service provider and seek help.Clear Cache Files To Fix Outlook
Whenever there’s an issue involving an app, there’s a good chance that the app’s cache files are causing the problem. Like other apps, Outlook stores cache files on your Android phone, and these files could sometimes be problematic.
Luckily, you can get rid of all these cache files to potentially fix your Outlook app. Doing so doesn’t delete your personal data in the app.
Tap Clear cache to clear Outlook’s cache files from your phone.
Launch Outlook, and the app should work normally.Reset Your Email Account in Outlook
Outlook allows you to reset your email accounts when you experience issues in the app. It’s worth using that option when you find the app is not syncing your emails.
You should be able to launch Outlook on your phone to perform this procedure.
Start the Outlook app on your phone.
Tap the profile icon at the top-left corner.
Select the gear icon at the bottom-left corner.
Choose your email account at the top.
Scroll down the page to the bottom and tap Reset Account.
Tap Continue in the prompt to confirm your choice.Sign Out and Back Into Your Email Account in Outlook
When Outlook acts up, it’s worth removing your email account from the app and then adding the account back again. This resolves any account authentication issues in the app.
You’ll need your email account’s login details to add the account back into Outlook.
Open Outlook on your phone.
Tap the profile icon at the top-left corner.
Choose the gear icon at the lower-left corner.
Select your email account on the screen that follows.
Scroll down the page and tap Delete Account.
Select Delete in the prompt to proceed with your choice.
When your account is removed, re-add the account by entering the account’s login details.Disable Outlook Add-Ins
Add-ins are useful little tools found within the Outlook app. You can use these tools to get more features in your Outlook emails. Sometimes, though, you may find an add-in that causes issues.
To get around that, disable all your add-ins and see if that fixes your Outlook problems. You can re-enable your add-ins whenever you want.
Launch Outlook on your phone.
Select the profile icon at the top-left corner.
Choose the gear icon at the bottom-left corner.
Scroll down and tap the Add-ins option.
You’ll see a checkmark icon next to the add-ins that you’ve enabled. To turn off these add-ins, tap the checkmark icon for each enabled add-in.
Close and reopen the Outlook app on your phone.Reinstall Outlook From Play Store
If your Outlook issues still don’t go away, it might be worth removing and reinstalling the Outlook app on your phone. This allows the app to create all its core files from scratch.
You don’t lose any emails reinstalling Outlook, but you’ll need your email account’s login details to add the account into the app.
Access your app drawer and find Outlook.
Tap and hold on Outlook and select Uninstall.
Choose OK in the prompt to uninstall the app.
Open Google Play Store, search for Microsoft Outlook, and tap Microsoft Outlook.
Tap Install to install the Outlook app on your phone.
Open Outlook and log in with your email account.Download and Use an Older Version of Outlook
If even reinstalling the app didn’t resolve your issue, the Outlook app might have a core problem. In this case, you can try using an older version of the app and see if that works for you.
There are several safe APK download sites from where you can download a little older version of the Outlook app. Then, you can install the APK file to get Outlook on your phone. This works just like how you download apps from Play Store, except that you’re getting an older (but functional) version of the app.Let Outlook’s Issues on Android Stress You No More
Wireless charging adds a new level of convenience to charge your iPhone without getting into tangled wires. You just put your iPhone on the wireless charger, and it charges like magic.
However, no technology is perfect, and it might face problems then and now. Similarly, wireless charging iPhone might not work for you in some cases. In this guide, we’ll show you different ways to fix wireless charging on your iPhone when it’s not working.
1. Ensure Your iPhone Has Wireless Charging Support
First things first, you need to ensure that your iPhone has wireless charging support or not. If you’ve any iPhone apart from the models mentioned below, it won’t support wireless charging.
iPhone 14 Pro
iPhone 14 Pro Max
iPhone 14 Plus
iPhone 13 Pro
iPhone 13 Pro Max
iPhone 13 mini
iPhone 12 Pro
iPhone 12 Pro Max
iPhone 12 mini
iPhone SE (2nd/3rd generation)
iPhone 11 Pro
iPhone 11 Pro Max
iPhone Xs Max
iPhone 8 and 8 Plus
For instance, if you have an iPhone 7 or 6s, you shouldn’t expect wireless charging on them since they don’t have wireless charging support. If you want wireless charging, consider upgrading to the latest iPhone options.
2. Position Your iPhone at the Center of the Wireless Charger
You might not place your iPhone correctly if you use a Qi wireless charger instead of a MagSafe charger. MagSafe chargers rely on a magnetic coil inside the iPhone and the charger that aligns perfectly to provide optimal charging.
However, in the case of Qi wireless chargers, you need to align your iPhone manually for it to charge. If your iPhone isn’t in the right place, move it to the center of the wireless charging pad to get it started.
3. Clean the Back of Your iPhone and the Charging Pad
Over time, dust and dirt can accumulate on the charging pad and the back of your iPhone. If you don’t clean it regularly, your iPhone might not charge since it reduces the sensitivity of the wireless charging pad.
Besides dust and dirt, you can find some fine iron particles that alter your iPhone’s charging. Moreover, if it’s wet, you need to get rid of the liquid before it can damage your wireless charger or the iPhone.
Take a soft microfibre cloth and firmly wipe your iPhone’s back first, then the charging pad. Try charging your iPhone using the wireless charger afterward, which should now charge.
4. Check if Your iPhone Is Hot
If you have Optimized Battery Charging enabled, your iPhone might trickle down the charge when it reaches 80%. However, suppose your iPhone reaches a high temperature due to hot weather or the heat emitted by the wireless charger. In that case, you’ll receive a notification that says, “Charging on hold,” and your iPhone stops charging.
In such cases, it’s best to keep your iPhone aside from the wireless charger and let it cool down. But if you’re in a hurry, you can quickly use a cold pack to reduce your iPhone’s temperature. Nevertheless, you shouldn’t turn off Optimized Charging in these situations since it’s there to enhance the longevity of your iPhone.
5. Turn Off Haptics on Your iPhone
Believe it or not, haptics play a vital role in wirelessly charging your iPhone. If you’ve haptics enabled on your iPhone and receive notifications continuously, your iPhone will move slightly from its initial position due to vibrations. Once your iPhone moves away from the wireless charger’s center, it’ll eventually stop charging.
Fortunately, this doesn’t apply to MagSafe charging since your iPhone aligns with the charger using the magnetic coil. Nonetheless, it would be best if you disabled the haptics on your iPhone to fix this issue. If you don’t know how to do so, follow these simple instructions to disable the haptics on your iPhone:
1. Open Settings on your iPhone.
2. Select Sound & Haptics.
3. Scroll down and turn off the toggles next to Play Haptics in Ring Mode and Play Haptics in Silent Mode.
Once disabled, your iPhone will not move from its initial position on a wireless charger, even if you receive numerous notifications.
6. Check if the Wireless Charger Is Compatible With Your iPhone or Not
If everything is alright and you still can’t charge your iPhone with the wireless charger, there are chances that your wireless charger isn’t compatible with your iPhone. Even though your iPhone is compatible with wireless chargers, your wireless charger may not support your iPhone model or all iPhones in general.
To check if it’s only the issue with your iPhone, place a different wireless charging-enabled device on your wireless charger and see whether it charges. If it doesn’t, the charger has a defect; if it does, your wireless charger doesn’t support your iPhone. Also, try a different wireless charger with your iPhone; if it charges, the previous wireless charger is defective; if it doesn’t, your iPhone might have issues with wireless charging.
7. Try a Different Charging Cable for the Wireless Charger
Wireless chargers are connected to a wire to draw the power. However, your wireless charger might not be compatible with the wire that you’re using. In such cases, trying different charging cables and seeing what works with your wireless charger is best.
If no cable works, there might be an underlying issue in the wireless charger’s port, which prevents it from drawing power. Hence, check with the wireless charger’s manufacturer to see if they can help fix it.
8. Try a Different Adapter for the Wireless Charger
You’ll need to connect the wireless charger with a power adapter to function like charging cables. But if the power adapter is incompatible with your wireless charger, it won’t turn on and charge your iPhone.
In this scenario, you can check different power adapters and see which one works with your charger. Sometimes, a high-wattage power adapter might not work; sometimes, even a low one might not. So you must use the trial-and-error method to determine which power adapter works for you.
9. Remove Your iPhone’s Case
Wireless chargers use electromagnetic induction to transfer current to charge your iPhone. However, the wireless charging might not work correctly if a thick material is between the iPhone and the wireless charger, such as a thick case. Even if your iPhone case is slim, some minute details might stop your iPhone from charging wirelessly.
Similarly, if you’re using MagSafe, most iPhone cases aren’t compatible with MagSafe and won’t charge when put on a MagSafe charger. Nevertheless, you can quickly fix that by removing your iPhone’s case before charging wirelessly. Or you can purchase a MagSafe case for your iPhone if you have a MagSafe charger.
10. Try Charging Your iPhone With Wired Charger
Before you conclude that your iPhone has an issue, try charging your iPhone with a wired charger to see if there’s any problem with charging on iPhone. If your iPhone doesn’t charge, the issue is likely with your iPhone rather than the wireless charger.
11. Charge With a Non-MagSafe Charger if You’ve iPhone 11 or Older Model
MagSafe is a relatively new technology that works on iPhone 12 and later models. If you’re using a MagSafe charger with iPhone 11 or older models, it might not work as intended and will be slow.
You’ll need to try using a non-MagSafe wireless charger to juice up your iPhone. If everything works perfectly with wireless charging, you’re good to go; if not, proceed with the following troubleshooting measures.
12. Restart Your iPhone
Many times there’s an underlying bug on your iPhone that might stop you from charging your iPhone. You solve issues like these instantly by just restarting your iPhone. You can restart your iPhone with Face ID by pressing and holding the side button + any volume button and then swiping on the slider that appears. Similarly, if you have an iPhone with Touch ID, you must press and hold the side button and then swipe on the slider when it appears.
In many cases, Apple fixes these bugs with subsequent updates. So, check if you’re running on the latest iOS version and install the latest version of iOS if you aren’t running on the newer version.
If you’ve concluded the issue is within your iPhone, your next stop should be Apple Support. You can contact Apple’s customer care or visit any nearby Apple Store or authorized service center to get your iPhone repaired. Depending on the issue, it may take up to three to five days. They’ll do this for free if your iPhone is under warranty; if not, they’ll charge you a fee for the repair.
However, if the issue is with the wireless charger, you might have to contact its manufacturer to know about the repair. If they don’t provide repairs, you can take it to the nearest repair shop, and they’ll fix it for you. If it’s not repairable, you’ll have to get a new wireless charger for your iPhone. If that’s the case, look out for an Apple-certified wireless charger before you buy one.
While wireless charging adds convenience, it can be equally frustrating when you get into issues where the wireless charge isn’t working with your iPhone. Try the methods mentioned above and see which works for you.
This tutorial embodies eight troubleshooting steps to follow if your device’s (iPhone, iPad, and Mac) camera doesn’t work for FaceTime calls. If you’re having trouble with your Mac’s webcam (also called the “FaceTime HD camera”), refer to this article instead.
Before trying the recommendations below, make sure no other app is using your device’s camera. There’s a green indicator that sits next to your Mac’s FaceTime HD camera. It lights up when an app is using the camera. On iPhone and iPad, check for the green indicator in the status bar—right above the network signal bars.
Table of Contents
If the green indicator is on, close apps that could be using your device’s camera and check if your device’s camera now works in FaceTime. Think video-calling apps (Zoom, Skype, Teams), instant messengers (WhatsApp, Telegram), social media apps (Facebook, Snapchat, Instagram), video recording apps, or even your browser. Restarting your device might also fix the issue with your FaceTime camera not working.1. Check Internet Connection
Video calling apps may not transmit images during video calls if the internet connection is slow or unstable. If your device’s camera doesn’t work during FaceTime calls, make sure your cellular data or Wi-Fi connection is working correctly. Visit a webpage on your browser or use other internet-dependent apps and check if they work.
Contact your internet service provider if you’re using cellular data. For wireless (Wi-Fi) connections, move your device closer to your router, or reboot the router. Enabling and disabling airplane mode can also refresh your device’s connection and get the FaceTime camera working correctly again.2. Turn on FaceTime Camera
If your video tile is showing a black screen during FaceTime calls on your iPhone, iPad, or Mac, you probably turned off the FaceTime camera by accident.
In iOS 15 and iPadOS 15, tap the screen during the call and select the camcorder icon until the FaceTime camera works.
On older iOS and iPadOS versions, tap the screen during the call, swipe up the card at the bottom of the screen, and tap Camera Off to activate the FaceTime camera.
If the camera is on but your tile in the FaceTime call is showing a black screen, enable the Camera Off option and turn it back off.
The FaceTime client on Mac also comes with a camera switch. If the crossed-out camcorder icon is highlighted, the FaceTime HD camera is disabled for that call.
Select the icon to re-enable the camera, or tap Camera Off on the Touch Bar if your Mac has one.3. Restart the FaceTime Call
If FaceTime’s camera is enabled but other parties still can’t see you, end the call, close and reopen FaceTime, and restart the call. On Mac, force quit FaceTime, rejoin the call and check if your FaceTime camera now works.
Press Command + Option + Escape on your Mac’s keyboard, select FaceTime in the “Force Quit Applications” window, and select Force Quit.4. Try Another App
Open apps that use your device’s camera and check if they work. Launch the Camera app or third-party video-calling apps like Zoom and Skype. If your camera works on these apps, then FaceTime is the problem. Restarting your device or reinstalling FaceTime might fix the problem.
Note that you’ll still be able to make and receive FaceTime calls even after deleting the FaceTime app.
Press and hold the FaceTime app icon and select Remove App.
Select Delete App on the app removal menu.
Finally, select Delete.
Head to the FaceTime page on the App Store and reinstall the app on your device. Restart your iPhone or iPad if the problem persists.5. Allow Camera in Screen Time Settings
FaceTime (and other apps) won’t receive video signals from your Mac if there’s a camera restriction in the Screen Time settings. Head to the Screen Time privacy section and make sure your apps are allowed to use your Mac’s camera.
Open the System Preferences and select Screen Time.
Select Content & Privacy in the sidebar, head to the Apps tab, and make sure the Camera option is checked. Otherwise, the FaceTime camera won’t work.6. Force Quit Background Camera Processes
“VDCAssistant” and “AppleCameraAssistant” are two essential system processes that run in the background when your Mac’s camera is in use. You may encounter difficulties using your Mac’s camera if there’s a problem with either of these services. Force-quit VDCAssistant and AppleCameraAssistant using Terminal or Activity Monitor and check if that restores the FaceTime camera.Force Quit VDCAssistant Using Activity Monitor
Type vdcassistant in the search box, select VDCAssistant and select the X icon in the toolbar.
Select Force Quit to continue.Force Quit VDCAssistant and AppleCameraAssistant Using Activity Monitor
The macOS Terminal is another useful tool for killing background processes. Here’s how to use it to force close VDCAssistant on your Mac.
Type or paste sudo killall VDCAssistant in the console and press Return.
Enter your Mac’s password and press Return.
If your Mac is running macOS Mojave or older, you’ll also need to force quit the AppleCameraAssist process (see step #4). Otherwise, jump to step #6 if you have macOS Catalina or newer installed on your Mac.
Paste sudo killall AppleCameraAssistant in the Terminal console and press Enter.
Enter your Mac’s password again and press Enter.
Open FaceTime or other video-calling apps and check if your Mac’s camera now works.7. Update Your Device
iOS, iPadOS, and macOS updates often ship with bug fixes for issues affecting FaceTime and other system apps. Check your device’s settings menu and install any available update on the page.
To update your Mac, open System Preferences, select Software Update, and select the Update Now (or Upgrade Now) button.8. Use an External Camera
If your Mac’s built-in FaceTime camera isn’t working, use an external webcam if you have one. Afterward, configure the webcam as the primary camera when making calls in FaceTime and other apps.
Open FaceTime, select Video in the menu bar, and select the external webcam in the “Camera” section.
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